Prank on a Belgian call center (with captions in English)

Probably the most elaborate prank of its kind ever, it was a huge hit on ยฐ VRT (Belgium) television January 10, 2011. To share it with the rest of the world, English subtitles were a must. Enjoy!

Mathieu, the security guard, became a folk hero overnight for his friendly demeanor.

Mobistar commented after the broadcast that their call center problems had been temporary, and that more people had since been hired to shorten wait times.

The music choice is brilliant as well:
Background: “Green Leaves of Summer” from John Wayne’s 1960 epic “The Alamo”, and also used in “Inglorious Basterds”.
‘On hold’ song: “Hello, is it me you’re looking for?” by Lionel Richie.

Update:
The Basta guys are unstoppable. On Jan 17, they unveiled a 6 month undercover operation on the producers of nightly call-in “quizzes”. This demonstrated what everybody suspected for years, i.e. that they are a scam. The authorities weren’t able (or willing) to ban them. The day after Basta’s broadcast , the games were cancelled.